Sunday, December 11, 2011

Jessica Lyon Proclaims Her Utter Contempt for Phoenix Users

In an insulting blog post that can basically be summed up as, "Here's a half-assed attempt at incorporating mesh into Phoenix, you whiners!  Now go install Firestorm already because we're through giving our users what they want!", Phoenix development team leader Jessica Lyon just alienated another chunk of what is probably going to be a rapidly dwindling user base.

Phoenix 1185 was, is and will always be our most stable release ever. Please do not expect this phoenix viewer with mesh to be as stable, it simply is not. If it has stability issues it's because it is now a hybrid of two different code bases. The bottom line is that a V1 viewer with a lot of V2 code hacked into the render engine is not going to give you stability as you've come to expect it from this project. Mesh was NOT designed to work with V1 code. We deliver you this viewer on an AS-IS basis.

Wow, that was unnecessarily harsh.  As if that wasn't bad enough, Lyon goes on to send a volley of hostility toward RLV users.

RLVa has not been updated in this Phoenix viewer release. This was my decision, not that of Kitty Barnett. Although I said some time back we would update RLVa in Phoenix it became obvious that the work/time commitment involved in doing so was simply not reasonable or responsible. Kitty is a very valuable asset to this team and I refuse to take her away from the ground breaking work she does in Firestorm and v2/v3 to put a large time commitment into a dying viewer code base. She is worth far more than that. If you want updated RLVa I would suggest using the Firestorm Viewer or Kitty's own Viewer Catznip. I offer you my sincerest apologies for going back on my word in regards to RLVa update in Phoenix, however I believe it was the right decision.

And now the condiment on this shit sandwich:

Please don't complain if this release doesn't work perfectly. If you find the viewer to be unusable you can return to our 1185 version without mesh or switch to the Firestorm Viewer. Complaints about the stability and usability of this release will largely go unheard, we did not modify the mesh code to work in V1 and will only spend limited time trying to fix issues resulting from it. Complaints about this project removing focus on Phoenix Viewer should go to me at [e-mail witheld by me — A.M.] .

Now, I get that customer support isn't something elitist tech heads are known far and wide for.  But even this lunatic ought to have sense enough to recognize that she's just invited a flood of angry e-mails with this.  How can a person spend an entire entry insulting and scolding her own user base and then be stupid enough to invite even more scorn than she's brought upon herself?  And her finishing move:

Phoenix Viewer is becoming harder for us to provide support for at an ever increasing rate. Almost all our support team members are using Firestorm (by choice) as their full time viewer, and being that Firestorm is now our default viewer this should be expected. Support for this release and the phoenix viewer in general will be far more limited this point on. Support will continue to try to help you but in many situations may be unable to do so. Please do not get angry at them if they are unable to provide help for you. Also, please remember... Our support team is not required to help you, they do so on their own accord because they want to.

In summation, "Suck it, Phoenix Viewer users!"

Now, I could go on to psychoanalyze Jessica Lyon's unhinged entry.  I could tell you that it is indicative of a spoiled little child who can't for the life of her understand why her backhanded attitude and lame insults toward her own user base aren't garnering her the respect and unbelievable oral sex she probably expected in return.  I could tell you that Lyon's attitude reminds me a lot of the Democrat Party of today, which continually insults its voter base while bending over backwards to placate the far right GOP that will still never respond with anything other than total political warfare with the ultimate goal of forever annihilating the Dems (hence my becoming a member of the Green Party in RL) — the only thing doing the opposite of what your base wants and then insulting said base accomplishes is to drive said base to go with another party, and that's always going to be true whether it's a political party or, in this case, a third party Second Life viewer.

Don't get me wrong.  I'm glad that the Phoenix development team finally decided to get around to producing a mesh-capable version of Phoenix, which always has been and always will be far superior to V2-V3-Firestorm.  But the fact is that as much as the Firestorm viewer itself is responsible for perceived negativity toward Jessica Lyon and her fellow clowns, so much more responsible is the shameful, over-hostile, elitist attitudes of the whole lot of them.  This is why alternate viewers such as Singularity, Cool VL, Rainbow, and other V1-based viewers will eventually outstrip Firestorm and the horrible viewers it's cloned from.

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